GENERAL TERMS AND CONDITIONS
These General Terms and Conditions (hereinafter referred to as "GTC") contain the rights and obligations of Autistic Art Commercial and Service Limited Liability Company (hereinafter referred to as the "Service Provider") and the Client (hereinafter referred to as the "Client") who uses the electronic commerce services provided by the Service Provider through the website www.shop.autisticart.hu. (Service Provider and Client hereinafter collectively referred to as the "Parties"). The GTC applies to all legal transactions and services that occur through the website www.shop.autisticart.hu.
The sole owner of Autistic Art Kft. is the Autistic Art Public Benefit Foundation for Autism Homes, so by purchasing, you support the autistic residential homes and the ongoing art program there. Thank you!
Service Provider Information:
- Name of the service provider: Autistic Art Kft.
- Headquarters of the service provider: 1123 Budapest, Alkotás út 55-61. C/7
- Contact email for clients: rendeles@autisticart.hu
- Company registration number: 01-09-273465
- Statistical number: 25408670-4771-113-01
- Bank account number: 11600006-00000000-84577490
- Tax number: 25408670-2-43
- Registration authority: Metropolitan Court as Company Registry Court
- Telephone number: +36 1 308-9232
- Hosting service provider: ShopRenter.hu Kft.
- Address of the hosting service provider: 4028 Debrecen, Kassai út 129. III/304
- Email address of the hosting service provider: info@shoprenter.hu
- Website of the hosting service provider: www.shoprenter.hu
1. Basic Provisions:
1.1. These GTC cover all electronic commerce services provided through the Autistic Art Online Store (hereinafter referred to as the "Webshop") on the website shop.autisticart.hu (hereinafter referred to as the "Website"), effective until revoked or modified.
1.2. Purchases in the Autistic Art Online Store can be made by placing an electronic order in the manner specified in these GTC.
1.3. Matters not regulated in these Terms and Conditions and the interpretation of these Terms and Conditions are governed by Hungarian law, particularly Act V of 2013 on the Civil Code ("Civil Code") and Act CVIII of 2001 on certain issues of electronic commerce services and information society services. The mandatory provisions of the relevant legislation are applicable to the Parties without any specific stipulation.
1.4. The Website is under copyright protection. The Service Provider is the copyright owner or the authorized user of all content displayed on the Website and through the services accessible on the Website: any work of authorship and other intellectual creations (including but not limited to all graphics and other materials, the layout, editing, software, and other solutions used on the Website, ideas, and implementations). Storage, transmission, publication, commercial distribution of the content or parts of the Website for purposes beyond personal use is permitted only with the prior written consent of the Service Provider.
1.5. Availability and Maintenance
The Service Provider is obligated to ensure the services detailed in the GTC with an annual availability of 99%. The calculation of availability does not include pre-announced maintenance, downtimes due to system development, or operational disruptions caused by extraordinary and force majeure events beyond the control of the Service Provider (e.g., fire, earthquake, etc.).
2. Data Management Rules
Data Management Registration Number: NAIH-101187/2016
Privacy Policy -
3. Information on Contracting Conditions
3.1. The language of the contract is Hungarian.
3.2. The contract concluded between the Parties is considered an electronically concluded contract, which is recorded in a manner accessible afterward and is governed by the provisions of Sections 5 and 6 of Act CVIII of 2001 on certain issues of electronic commerce services and information society services. The contract falls under the Government Decree of 1999 (II.5.) on contracts concluded between distant parties.
3.3. The webshop does not conclude contracts with minors. By accepting the commercial terms, the customer declares that they are of legal age.
3.4. Persons under the age of 18 cannot purchase or accept alcoholic beverages.
4. Range of Products and Services Available for Purchase
4.1. The Service Provider provides detailed information about the product name, description, and photos on the product information pages in the Webshop. In some cases, the images displayed on the product data sheet may differ from reality. Any questions or problems regarding the products can be reported by email to Customer Service.
4.2. If a promotional price is introduced, the Service Provider will fully inform Users about the duration of the promotion.
4.3. The displayed products can also be purchased in person at our Gallery: 1114 Budapest, Bartók Béla út 76.
5. Order Process
5.1. Registration
5.1.1. Registration can be completed by filling out the registration form found under the Registration menu in the top right corner of the homepage. After registration, a confirmation email will automatically be sent to the provided email address, after which the registered account can be used.
5.1.2. By registering, the Client declares that they have read and accepted the terms of this GTC and the Privacy Policy published on the Website and consents to the data processing described in the Privacy Policy.
5.1.3. The Service Provider assumes no responsibility for any delivery delays or other issues or errors resulting from incorrect or inaccurately provided information by the Client. The Service Provider is not responsible for any damage resulting from the Client forgetting their password or if the password becomes accessible to unauthorized persons for any reason not attributable to the Service Provider. Each registration is treated as a separate entity. Previously recorded data can be changed after logging in, under the Profile link in the top right corner, in the Modify Account Data menu, which may also affect active orders. The Service Provider assumes no responsibility for any damage or errors resulting from the Client altering their registered data.
5.1.4. Accessibility of Webshop Services
A significant portion of the Webshop's services is available to all users without registration. However, the Service Provider may require registration for certain services, which is accessible to anyone in the manner specified in the GTC.
5.1.5. Account Deletion
The Client is entitled to delete their registration at any time by sending an email to customer service. Upon receipt of the email, the Service Provider is obliged to immediately ensure the deletion of the registration. The Client’s user data will be removed from the system immediately after deletion; however, this does not affect the retention of data and documents related to already placed orders and does not result in their deletion. After removal, the data cannot be restored.
5.2. Selecting a Product
5.2.1. The buyer can choose and order from the store's products. By clicking on the selected product, the buyer can view its detailed description. If the buyer intends to purchase, they can place the desired product into a virtual cart by clicking the "Add to Cart" button. The Website will then automatically display the cart containing the products added during the purchase, the total invoice amount, and the shipping cost. Here, the buyer can verify the correctness of their order, particularly the prices and quantities, which can be modified or corrected as needed. The cart automatically calculates the total order amount. The buyer can continue shopping at any time by clicking the "Continue Shopping" button.
5.2.2. The purchase price is always the amount displayed next to the selected product, which, unless otherwise indicated, includes VAT. The purchase price of the products does not include the shipping cost.
5.3. Placing an Order
5.3.1. If the quantity of products in the cart is correct, the total amount has been verified, and the decision to purchase has been made, simply click the "Proceed to Checkout" button. The buyer can then choose whether to log in as a registered customer, register as a new customer, or purchase without registration. If the buyer has previously purchased from our store, they should provide the email address and password used during the previous registration. If registering as a new customer, the necessary purchase information should be provided, which the system will store for future purchases, requiring only a login next time. For purchases without registration, the billing and shipping address, name, phone number, and email address must be provided. For registered customers, the "Data Entry" section will automatically fill in, but changes can still be made here or in the account settings. Next, select the preferred shipping method (personal pickup or MPL courier service) and payment method (credit card, bank transfer; if personal pickup is chosen, payment can be made in cash or by credit card). The data and responses provided in the sections will appear automatically on the right side of the screen after completion, and corrections can be made at any time before sending the order. After providing the data, shipping, and payment methods, the order can be reviewed again, and its contents checked. If the order content is agreed upon, click the "Order" button to send the order.
5.4. Prices
5.4.1. Our prices are the list prices valid at the time of ordering, which can be found next to the products in the Webshop. The prices are gross prices, including VAT, but they do not include the shipping cost. The shipping cost can be found during the checkout process before finalizing the order, as well as in the Purchase Conditions. If there is an error or omission in the products or prices in the Webshop, we reserve the right to make corrections. In such a case, the buyer will be informed of the new data immediately after the error is recognized or modified. The buyer can then confirm the order again or either party can withdraw from the contract.
5.5. Correction of Input Errors
5.5.1.
Input errors can be corrected before pressing the "Order" button. After pressing the button and sending the order, corrections to erroneous data or order modifications can only be made in writing via email at rendeles@autisticart.hu.
5.6. Payment Terms
5.6.1.
Our store offers the option to pay by bank transfer and credit card; for personal pickup, payment by cash or credit card is available.
5.6.2.
For bank transfers, please transfer the order amount to Autistic Art Kft.'s bank account: 11600006 - 00000000 - 84577823, including the order number in the reference field.
5.6.3.
Online credit card payments are processed through the Barion system. Credit card details are not shared with the merchant. The service provider, Barion Payment Zrt., is an institution supervised by the Hungarian National Bank, with authorization number: H-EN-I-1064/2013.
5.6.4.
Cash payment is possible in our Gallery, with both cash and credit card payment options available for personal pickup.
5.7. Shipping
5.7.1.
For orders marked for delivery, the shipping fee is borne by the Client and is displayed on the order summary screen, the invoice, and the confirmation email. If multiple orders are placed by the same Client on the same day, each is considered separately regarding delivery charges. The Service Provider reserves the right to change the shipping fee, with changes taking effect upon their appearance on the Website. Changes do not affect the purchase price of already ordered products.
5.7.2.
5.7.3.
Domestic package delivery with door-to-door service takes 2-3 business days from order processing. Deliveries usually occur on business days between 9 AM and 5 PM.
5.7.4.
For inquiries, please email rendeles@autisticart.hu.
5.8. Order Confirmation
5.8.1.
An email confirmation is sent for every order. This means that after placing an order, an automatic email is received confirming the order's receipt. For phone inquiries, contact customer service or any of the phone numbers provided in the email.
6. Order Processing and Fulfillment
6.1.
Orders are processed on business days between 9 AM and 4 PM.
6.2.
If the Service Provider and the User have not agreed on a delivery time, the Service Provider is obliged to fulfill the contract by the date or within the time specified in the User's request. In the absence of such a specification, the Service Provider must fulfill the order within thirty days of receiving it.
6.3. Withdrawal from Delivery
6.4. Order Modification or Cancellation
For order modifications or cancellations, email rendeles@autisticart.hu.
7. Right of Withdrawal
7.1.
The customer may withdraw from the contract within 14 calendar days without justification. The customer can exercise the right of withdrawal from the day they receive the goods and must return the goods to the seller within 14 days of exercising the right of withdrawal, i.e., within a maximum of 28 days from receipt. The seller is obliged to refund the amount paid by the customer immediately, but no later than 14 days after the withdrawal. The customer bears the cost of returning the goods due to the exercise of the right of withdrawal. The customer will not incur any additional costs. However, the seller may demand compensation for damages resulting from the improper use of the goods. If the returned goods are not in flawless, resalable condition, the customer is liable for damages if the deterioration, destruction, or other inability to return the goods was caused intentionally or through negligence. If it is proven that the product is damaged upon delivery, and this damage occurred before the goods were received, the product will be taken back and the sale will be canceled immediately. Any type of damage or shortage must be recorded in the fact-finding report between the deliverer and the receiver during the delivery of the shipment! We cannot accept responsibility for any subsequent shortages or damages! The text of Government Decree 17/1999 on the exercise of the right of withdrawal can be downloaded from the website of the National Consumer Protection Authority.
7.2. Returning the Product
The product can only be returned in its original condition and packaging, in complete quantity and quality.
8. Warranty and Guarantee
8.1. Warranty for Accessories
When can you exercise your right to a warranty for accessories? You can assert a warranty claim against Autistic Art Kft. in the event of defective performance according to the rules of the Civil Code.
What rights do you have based on your warranty claim? You may request repair or replacement, unless the fulfillment of the chosen request is impossible or would result in disproportionate additional costs for the company compared to other requests. If you did not request or could not request repair or replacement, you may request a proportional reduction in the purchase price or repair the defect at the company's expense or have it repaired by someone else, or – as a last resort – withdraw from the contract.
You can switch from one chosen warranty right to another, but you bear the cost of switching, unless it was justified or the company gave a reason for it.
What is the deadline for asserting your warranty claim? You must report the defect immediately after its discovery, but no later than within two months from the discovery of the defect. However, please note that you cannot enforce your warranty rights beyond the two-year statute of limitations from the fulfillment of the contract. For used items, this period is a maximum of one year.
Against whom can you enforce your warranty claim? You can enforce your warranty claim against the company.
What other conditions apply to enforcing your warranty rights? Within six months of the fulfillment, there are no other conditions for enforcing your warranty claim beyond reporting the defect if you prove that the product or service was provided by Autistic Art Kft. After six months from fulfillment, you must prove that the defect existed at the time of fulfillment.
8.2. Product Warranty
When can you exercise your right to a product warranty? In the case of a defect in a movable item (product), you can, at your discretion, enforce a warranty claim for accessories or a product warranty claim.
What rights do you have based on your product warranty claim? You can only request the repair or replacement of the defective product as part of a product warranty claim.
When is the product considered defective? A product is considered defective if it does not meet the quality requirements in force at the time of its release to the market or if it does not have the properties specified by the manufacturer.
What is the deadline for asserting your product warranty claim? You can assert your product warranty claim within two years of the product being released to the market by the manufacturer. After this period, you lose this right.
Against whom and under what conditions can you assert your product warranty claim? You can only assert your product warranty claim against the manufacturer or distributor of the movable item. You must prove the defect of the product in the case of a product warranty claim.
When is the manufacturer (distributor) exempt from product warranty obligations? The manufacturer (distributor) is only exempt from product warranty obligations if they can prove that:
- The product was not manufactured or distributed in the course of their business, or
- The defect was not detectable according to the state of scientific and technical knowledge at the time of release to the market, or
- The defect of the product results from the application of legislation or mandatory official regulations.
The manufacturer (distributor) needs to prove only one reason for exemption.
Please note that you cannot enforce both a warranty claim for accessories and a product warranty claim for the same defect simultaneously. However, if your product warranty claim is successfully enforced, you can assert your warranty claim for accessories against the manufacturer for the replaced product or repaired part.
9. Complaint Handling
9.1.
Complaint management is available through the following customer service contacts in person, by phone, or by email:
- Address: 1114 Budapest, Bartók Béla út 76.
- Email: rendeles@autisticart.hu
- Phone number: +36 1 308-9232
10. Miscellaneous Provisions
10.1.
The Service Provider and the User will attempt to resolve their disputes amicably. For any legal disputes that cannot be resolved by agreement within 30 calendar days, the User and the Service Provider stipulate the jurisdiction of the Budapest Conciliation Board:
- Address: 1016 Budapest, Krisztina krt. 99.
- Phone number: (1) 488-21-31
- Email: bekelteto.testulet@bkik.hu